Privacy Notice

Information we Obtain
We may obtain personal information about our consumers (such as name, contact details and payment information) in connection with various activities such as purchase, shipping activities, requests to track shipments or answer questions, events in which we participate, and promotions and other offers.
The types of personal information we may obtain include:

  • Individual and business contact information (such as name, company name, physical address, email address, and telephone or fax number)
  • Shipping information (such as (i) shipping-related contact details like the shipper's and consignee's name, physical address, email address and telephone number Information that enables us to verify your identity)
  • Names, email addresses and telephone numbers of others to whom we are asked to send information
  • Username and password to access Serena & Spenser products and services online
  • Social media handles
  • Payment information (including payment card details or online payment services number and billing address) and financial information (such as bank account number)

How We Use the Information We Obtain
We may use the information we obtain to::

  • Deliver and track shipments
  • Process and collect payments
  • Provide customer support and respond to and communicate with you about your requests, questions and comments
  • Offer you products and services we believe may interest you
  • Communicate about, and administer your participation in, special events, programs, surveys, contests, sweepstakes, and other offers or promotions
  • Perform data analyses (including market and consumer search, trend analysis, financial analysis, and anonymization of personal information)
  • Protect against, identify and prevent fraud and other criminal activity, claims and other liabilities

Updates To Our Privacy Notice
This Privacy Notice may be updated periodically and without prior notice to you to reflect changes in our personal information practices. We will post a prominent notice on our websites to notify you of any significant changes to our Privacy Notice and indicate at the top of the notice when it was most recently updated.

How To Contact Us
If you have any questions or comments about this Privacy Notice, or if you would like us to update information we have about you or your preferences, please contact us by email at privacy@serenaspenser.com. You also may write to us at:

#2171 Admiralty Centre
8700 McKim Way
Richmond, BC
Canada V6X 4A5